FAQ
Skilled nursing, extended care and rehabilitation offer specific services. Here are answers to commonly asked questions. If you need further assistance, please contact us.
- For short-term rehabilitation, bring comfortable clothes such as soft pants with an elastic waist, T-shirts and sturdy, rubber-soled shoes. Pack enough pants, shirts, socks and underwear, and favorite toiletries to last seven days, electronic devices and chargers. Bring glasses, hearing aids or dentures, if applicable.
- For hospice patients, your comfort is the priority. Pack a favorite blanket or cozy throw, familiar photos, electronic devices and comfortable clothing. Bring glasses, hearing aids or dentures, if applicable. Toiletries are provided.
- For extended care, a favorite blanket or bedspread can feel more like home. Pack seasonally appropriate clothing and footwear. Bring electronic devices and chargers and glasses, hearing aids and dentures, if applicable. Toiletries are provided but pack preferred ones if needed.
Hillcrest Healthcare accepts Medicare, Medicare Advantage Plans, Medicaid, private pay and most private and commercial insurance plans.
Most insurances have a benefit for skilled services. We will assist you with determining what your plan covers.
We can help you apply. Please contact us for assistance. Applicants must provide information about people in the household, sources of income, assets and more, so gather documentation. To view the application, visit https://www.tn.gov/tenncare/members-applicants/how-do-i-apply-for-tenncare.html.
We offer high-quality meals, drinks and snacks with variety and personal service. Our food quality, sanitation, nutritional values and menus are overseen by a registered dietitian team. We offer feeding assistance services, personal ordering in the dining room, in-room ordering from anytime menus and treats for special occasions.
The medical director at each community will be your attending physician. The attending physician at West Hills and Island Home is Dr. Deaver Shattuck and at Beverly Park Place, Dr. Carla Gillespie. Both doctors and a team of nurse practitioners see patients to meet acute and long-term care needs.
Medications typically are provided by the facility with some exceptions. Please contact us for more information.
We encourage pet visits. Veterinary records must show that all vaccines are up to date. If patients can take care of the pet during the visit without staff assistance, the pet is welcome.
We have private and semi-private rooms.
Every room has its own bathroom.
Hillcrest Healthcare has three communities serving the greater Knoxville area:
West Hills
6801 Middlebrook Pike
Knoxville, TN 37909
(865) 588-7661
Island Home
1758 Hillwood Drive
Knoxville, TN 37920
(865) 573-9621
Beverly Park Place
5321 Beverly Park Circle
Knoxville, TN 37918
(865) 687-1321
Visitation is from 9 a.m.-9 p.m. Currently, visitation is limited due to COVID-19. Please click here for current visitation policies.
Rates vary based on services and community. Please contact us for pricing for each community. Most insurances will cover the cost of skilled care for a short time, but extended care and other services typically are considered private pay. Resources are available to help with costs. Please contact us for more information.
Upon admission, our therapy team will evaluate each patient to create an individual treatment plan that will dictate the therapy schedule.
CONTACT
CONTACT
Join the Hillcrest Healthcare team
Put your passion for providing top quality
healthcare to work.
Careers
FAQ
Skilled nursing, extended care and rehabilitation offer specific services. Here are answers to commonly asked questions. If you need further assistance, please contact us.
- For short-term rehabilitation, bring comfortable clothes such as soft pants with an elastic waist, T-shirts and sturdy, rubber-soled shoes. Pack enough pants, shirts, socks and underwear, and favorite toiletries to last seven days, electronic devices and chargers. Bring glasses, hearing aids or dentures, if applicable.
- For hospice patients, your comfort is the priority. Pack a favorite blanket or cozy throw, familiar photos, electronic devices and comfortable clothing. Bring glasses, hearing aids or dentures, if applicable. Toiletries are provided.
- For extended care, a favorite blanket or bedspread can feel more like home. Pack seasonally appropriate clothing and footwear. Bring electronic devices and chargers and glasses, hearing aids and dentures, if applicable. Toiletries are provided but pack preferred ones if needed.
Hillcrest Healthcare accepts Medicare, Medicare Advantage Plans, Medicaid, private pay and most private and commercial insurance plans.
Most insurances have a benefit for skilled services. We will assist you with determining what your plan covers.
We can help you apply. Please contact us for assistance. Applicants must provide information about people in the household, sources of income, assets and more, so gather documentation. To view the application, visit https://www.tn.gov/tenncare/members-applicants/how-do-i-apply-for-tenncare.html.
We offer high-quality meals, drinks and snacks with variety and personal service. Our food quality, sanitation, nutritional values and menus are overseen by a registered dietitian team. We offer feeding assistance services, personal ordering in the dining room, in-room ordering from anytime menus and treats for special occasions.
The medical director at each community will be your attending physician. The attending physician at West Hills and Island Home is Dr. Deaver Shattuck and at Beverly Park Place, Dr. Carla Gillespie. Both doctors and a team of nurse practitioners see patients to meet acute and long-term care needs.
Medications typically are provided by the facility with some exceptions. Please contact us for more information.
We encourage pet visits. Veterinary records must show that all vaccines are up to date. If patients can take care of the pet during the visit without staff assistance, the pet is welcome.
We have private and semi-private rooms.
Every room has its own bathroom.
Hillcrest Healthcare has three communities serving the greater Knoxville area:
West Hills
6801 Middlebrook Pike
Knoxville, TN 37909
(865) 588-7661
Island Home
1758 Hillwood Drive
Knoxville, TN 37920
(865) 573-9621
Beverly Park Place
5321 Beverly Park Circle
Knoxville, TN 37918
(865) 687-1321
Visitation is from 9 a.m.-9 p.m. Currently, visitation is limited due to COVID-19. Please click here for current visitation policies.
Rates vary based on services and community. Please contact us for pricing for each community. Most insurances will cover the cost of skilled care for a short time, but extended care and other services typically are considered private pay. Resources are available to help with costs. Please contact us for more information.
Upon admission, our therapy team will evaluate each patient to create an individual treatment plan that will dictate the therapy schedule.
CONTACT
Join the Hillcrest Healthcare team
Put your passion for providing top quality
healthcare to work.
Careers